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Delivery and Shipping

【International Delivery】

We ship to Overseas via Hong Kong Post (by Air) .

Hong Kong Post (by Air)

Delivery rate estimation from below page:
http://www.hongkongpost.hk/en/postage_calculator/index.html

Procedures of Overseas’ delivery fee payment:

  • After placing your order, we will inform you the exact delivery fee and the payment method. Please complete the delivery payment within 3 working days. Otherwise, the order will be cancelled and payment for purchased items is not refundable.
  • Delivery will be based on single order and same customer. Should you have any inquiry, please contact our Customer Service Department by email at info@mosrepel.com.


【Calculation of weight】
The shipping rate of a package is determined by the actual weight or the volumetric weight (in kg), whichever is greater.
The formula used to calculate volumetric weight(in kg) is:
Length (cm) x Width (cm) x Height (cm) ÷ 6000


【Overseas Postal Zoning】

Please check your postal zone for the location from below page: 

https://www.hongkongpost.hk/en/preparation/posting/zoning/index.html 


【Reminders】

  • All products will be checked carefully by our staff, and will be well packed before passing to courier. Customers agree to absorb all transportation risks once they placed the order.
  • We’re not responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by customers.


【Customers should bear the risk of International Delivery】
Taxes and duties are calculated according to shipping destination. DDU (Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties. Destination countries may levy taxes on customers’ purchased goods which customers should be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.


【Track& Trace】

  • By choosing Hong Kong Post (by Air) to deliver the purchased items, the tracking number will be provided depends on customer’s choice of service.